Återbetalningspolicy
Returns
We offer a 14-day return window. You have 14 days from the date you receive your item to request a return.
To be eligible, items must be:
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In the same condition as received
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Unworn, unused, with original tags
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In original packaging
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Accompanied by a receipt or proof of purchase
To start a return, email us at woolwag@gmail.com. If your return is accepted, we’ll send you a return shipping label along with instructions.
Please do not send items back without first contacting us—they won’t be accepted.
Questions? Reach us anytime at woolwag@gmail.com.
Final Sale Items
All sale items are final sale and not eligible for refund or return.
Damaged or Incorrect Items
Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can make it right.
Non-Returnable Items
Certain items cannot be returned, including:
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Perishables (e.g., food, flowers, plants)
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Custom or personalized items
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Personal care items (e.g., beauty products)
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Hazardous materials, flammable liquids, or gases
Still unsure? Reach out and we’ll gladly clarify.
Gift cards and sale items are also non-returnable.
Exchanges
The quickest way to get a different item is to return the one you have. Once it’s accepted, place a new order for the item you want.
Please note: Buyers are responsible for all exchange shipping costs.
Refunds
We’ll notify you once we receive and inspect your return. If approved, your refund will be issued to your original payment method.
Please allow a few business days for your bank or credit card provider to process and post the refund.