WOOLWAG will not be responsible for packages that are lost once they leave our warehouse. Please make sure to pick a shipping option with an insurance.
Due to the volume of holiday orders, our current processing time is 7-14 business days. Please note: this does not include shipping time. We have seen significant delays with USPS due to both the holiday season and COVID-19. Please allow for extra time to see updates to your tracking information and for your packages to be delivered.
We ship worldwide! However, we cannot guarantee that you will not be charged any customs taxes or duties. Woolwag is not responsible for paying customs or duty fees.